Thursday, January 27, 2011


After spending hours this past week on the phone with United Airlines, I professed yesterday that I'd rather be shot in the head than work as a customer service representative. While that may be a slight exaggeration, I don't envy those people at all. I'm no xenophobe, but when I barked that I wanted to speak to a U.S.-based agent, I cringed. If frustration brought me there, where might it bring someone less kind and patient than I?

That said, "Outsourcing," an episode in Morgan Spurlock's (Super Size Me) reality series called "30 Days" is well worth watching. An unemployed American journeys to India to learn about the man who got his job and what the phenomenon has done to his country.

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